FAQ

FAQs

About the product

Use this section for any descriptive text you need to fill out your pages or to add introduction headings between other blocks.

You can use it. Babies are generally allowed to go out after their one-month checkup, so please start using sunscreen from around 2 to 3 months after birth. Generally, it is recommended to use moisturizing creams after the first bath and body soaps from around 3 months after birth, but as there are cases where the concept differs depending on the country, region, hospital, or maternity hospital, please follow the instructions of your doctor, midwife, or nurse. Although we use formulas that are gentle on the skin, some ingredients may not be suitable for your skin. Please try a small amount first.

You can use it. However, some ingredients may not be suitable for your skin, so please try a small amount first.

There is no scientific evidence that formulas with natural ingredients are safer than other formulas. On the contrary, it has been pointed out that products made only with natural ingredients may contain impurities or be chemically unstable due to their natural nature, and may cause unexpected skin problems.

Organic refers to products made in accordance with the standards set by organic certification organizations, and has no other meaning. There are many certification bodies around the world, each with different standards, and they issue certifications in exchange for application fees. There is no scientific evidence that organic products are safer than other products.

The full ingredient list is listed on the product page.herePlease refer to.

Not included.

Rest assured that we only use prescription ingredients that are scientifically confirmed to be safe.

Unopened and within 3 years. Please use up within 3 months after opening.

As stated on the product page,herePlease refer to.

You can use it without any problems. Basically, it is a prescription that gently cleanses the scalp, so it may be difficult to remove depending on the hair conditioner. Please purchase shampoo and conditioner specifically designed for hair care as needed.

Whether you are a baby or an adult, it is absolutely safe to drink or eat cosmetics. Some things may cause a choking problem or cause allergies.

Be very careful not to accidentally put cosmetics in your mouth, and if you ingest them and notice a change in your condition, please see a doctor immediately. Wipe the inside of the dog's mouth with wet gauze, give him water or lukewarm water to drink (to dilute what he drank), and wait for a while. If you drink or eat large amounts of oily cosmetics such as creams, you may experience stomach upset or indigestion.

There is a possibility of accidental ingestion or ingestion by infants or people with dementia. Always keep it out of the reach of children, and be sure to close the cap properly after use to avoid ingestion or ingestion.

About payment/regular purchase

Use this section for any descriptive text you need to fill out your pages or to add introduction headings between other blocks.

We accept VISA, Master, AMEX, Shop Pay, Apple Pay, and Google Pay.

It is possible.My pagePlease change the delivery interval.

My pageWe kindly ask you to stop your regular purchase.

Payment to our store will be confirmed "at the time of ordering" and billed to your credit card company.
Please note that the credit card closing date and withdrawal date (payment date) vary depending on the card company.
*Please contact your credit card company for details.

About returns, exchanges, and refunds

Use this section for any descriptive text you need to fill out your pages or to add introduction headings between other blocks.

Please let me confirm, sorry for the inconvenience.Contact formPlease contact us.

We do not accept returns, refunds, or exchanges due to customer convenience. In the unlikely event that there is a problem with the product,Contact formPlease let us know.

If we confirm that the product is defective, we will refund the full amount of the product and shipping costs.

About orders and delivery

Use this section for any descriptive text you need to fill out your pages or to add introduction headings between other blocks.

Japanese customers can specify the delivery date and time. We apologize for the inconvenience, but we are unable to specify the delivery date and time for customers in other countries. The product will be shipped within 3 business days of your order.

▼Shipping fee
700 yen nationwide (1,000 yen for Okinawa and remote islands)

*Shipping fee is free for orders over 9,700 yen.

Each order will be shipped. Even if multiple orders are placed on the same day, we cannot ship them all together. Shipping and payment fees will also be charged for each transaction.

You cannot change your payment method after completing your order. Thank you for your understanding.

Contact formPlease let us know the address you wish to change.
Please note that depending on the timing, we may not be able to accept changes if the product has already been shipped or even before shipping.

The email sent after your order is confirmed will include the shipping company and delivery number.
Depending on your provider's settings, the email may be received in a folder other than the one where it should be received, such as the spam folder. First, please check all folders in your email software.
In addition, there are an increasing number of cases where emails from shops are being blocked due to "domain-specific reception" or "reception settings for emails from PCs."
Please check your reception settings so that you can receive emails from the shop.

Please check to see if you have received a "product shipping completion email" to your registered email address, and then contact us using the inquiry form. Please include the order number provided in the email.

hereYou can download it from here. Please enter your order number without #.

Others

Use this section for any descriptive text you need to fill out your pages or to add introduction headings between other blocks.

We apologize for the inconvenience, butContact formPlease contact us.

herePlease register here.

My pageAfter logging in, click Customer Information > Applicable AddressaccountPlease change the settings from "Edit".