Returns and exchanges of products
Due to the nature of the product, we do not accept returns, refunds, or exchanges for customer reasons.
*If there is a defect or damage related to the use, please let us know from the inquiry form within 7 days after the product arrives and return the product. If we can confirm the defects or damage, we will refund or replace them. We will bear the shipping fee for returned goods.
*Defects and damage related to use do not include minor scratches or dirt on the delivery box, package paper box and bottle container. Please note.
Refund (if applicable)
If you can confirm the defective or damaged items, we will refund or replace them. If you wish to refund, please let us know from the inquiry form within 7 days after the product arrives and return the product. We will refund the entire product price and shipping fee.
To complete the return, you will need an order number.
After the return of the return and the inspection, we will send you an email to notify you of the returned product. We will also notify you about the refund approval or rejection.
When approved, the refund is processed and the credit is automatically applied to the credit card or the original payment method within a certain number of days.
Delay or unprocessed refund (if applicable)
If you haven't received a refund yet, first check your bank account.
If the information you have entered is not wrong, please contact your credit card company. It may take some time to complete the refund process and actually get a refund.
Next, please contact the bank. It may take time to refund.
If you can not confirm the refund yet after the above inquiry, please contact us from the inquiry form.
Replacement (if applicable)
If you can confirm the defective or damaged items, we will refund or replace them. If you wish to replace it, please let us know from the inquiry form within 7 days after the product arrives and return the product.
Please note that it may take some time to deliver replacement products depending on your place of residence.